Remote Assistance
We, as a machine manufacturer and service provider, have developed solutions to remotely support our customers' ongoing activities such as reconstruction, maintenance and servicing.
Virtual support via video
Remote virtual support from the FAM-specialists makes a significant contribution to increasing the availability of machines and plants. In addition, long travel and waiting times are avoided. Our partners on site can be supported via video either from the headquarter in Magdeburg or from our bases worldwide. For example, by disassembly of critical plant components.
Our Range of Services
The spectrum of our remote maintenance solutions and possibilities is very wide. We offer our valuable experience in
- virtual inspections
- support of repair measures
- troubleshooting
- video support
- trainings
by means of almost all common communication solutions.
Your Benefits
Customer Support
Competent engineering, fast and reliable on-site service as well as optimal spare parts supply round out our offering and ensure high reliability of the systems.
Our digital products and services
Smart Bulk Material Handling
Remote Solutions
Digital Engineering
Contact us to convert your requirements into an exactly fitting solution for your projects, machines and plants.
As one of the leading suppliers, FAM Minerals & Mining GmbH offers machines along the complete transport chain for bulk materials.
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