Oslo Gardermoen Airport –
Future-proof baggage handling at Terminal 1

Project overview

Oslo Gardermoen Airport’s Terminal 1 has wanted a major transformation to modernise its baggage handling capabilities and support future growth. In a phased implementation, the entire existing baggage handling system (BHS), including the control system, was replaced to meet evolving operational demands.

With a strategic commitment to operational excellence, sustainability, and digitalisation, the new system is designed around BEUMER Group’s CrisBag® technology, delivering a fully automated, energy-efficient solution designed to support long-term growth.

Challenge

Oslo Airport faced the challenge of upgrading a live terminal without disrupting ongoing operations. The complexity of integrating a new BHS into the existing terminal infrastructure — while maintaining high levels of service and passenger throughput — required careful planning and phased deployment.

Additionally, the airport was seeking to align its baggage operations with long-term strategic goals, including reduced operational expenditure (OPEX), greater tracking accuracy, minimal manual intervention, and improved passenger experience.

The fully automated design enhances operational reliability while also enabling near real-time data exchange for proactive monitoring and performance optimisation.

In line with Oslo Airport’s commitment to automation and self-service, the system features self-bag drop units that allow passengers to deposit baggage directly into totes. Bags are then transported smoothly through the BHS and loaded into totes in the transfer loading area, ensuring:

• 100% tracking and traceability throughout the process
• Reduced need for manual encoding or staff intervention
• A smoother and faster passenger journey

Digitalisation driving strategy

Data plays a pivotal role in Oslo Airport’s future-proof BHS strategy. Through BEUMER Group’s integrated software suite, including real-time monitoring tools and predictive analytics, the airport is gaining:

• Real-time visibility into system performance and bag status
• Predictive maintenance insights, reducing downtime and maintenance costs
• Operational dashboards to support data-driven decision-making across departments

This digital backbone is enabling Oslo Airport to align its baggage operations with broader business objectives — from resource planning and staffing to sustainability and cost optimisation.

Result

Oslo Gardermoen Airport’s Terminal 1 now sets a new standard for modern baggage handling in a live airport environment. The combination of automation, intelligent software, and a low-OPEX design is delivering:

• Enhanced operational efficiency
• Reduced staffing requirements
• Full bag traceability
• Improved passenger satisfaction
• Scalable infrastructure for future growth

With this strategic upgrade, Oslo Airport is not only optimising its current operations but also laying the groundwork for future innovations in baggage handling.