Senior Director of Customer Support, Airports

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Role Purpose:

BEUMER is seeking a dynamic and results-oriented Senior Director of Customer Support to lead and scale our growing airport segment in N. America. The Senior Director is a high-visibility, high-impact role responsible for developing and executing a customer support strategy that not only ensures exceptional service delivery but also actively contributes to customer retention, expansion, and overall growth within the airport market. The primary responsibility of this role is developing and driving organizational strategy and growth for BEUMER's Customer Support opportunities in the Airport segment. Key result areas for which the Senior Director is accountable includes: communication of strategy, development of internal capabilities, and external partners to support this expansion. Further, drive intentional continuous improvement and capabilities that will develop high-performing individual contributors and an integrated team that thinks and acts as BEUMER Group.

Key Responsibilities

• Develop and implement a strategy to increase Customer Support opportunities in the Airport Segment, with an initial and intentional focus on obtaining and executing strategic small to mid-scale upgrade and optimization projects.

• Develop and lead a sales strategy to penetrate new and existing customers. Develop annual sales and strategic business plans.

• Strengthen and manage the sales, estimation process and assist in the development of additional project execution capabilities required to be successful in the airport segment.

• Evaluate and build a combination of internal and external partners for components, controls and other execution requirements. Future evaluation of what is to be an internal or external provider.

• Build and develop a team capable of the increasing sales and executing small airport baggage handling projects and other customer support deliverables.

• Enhance key relationships; develop and implement strategies for expanding the company’s Customer base.

• Proactively cultivate and leverage Customer insights to identify business opportunities and strategies.

• Lead and assist with complex sales and technical presentations, request for proposals, proposals, and negotiations.

• Oversee N. America O&M operations, collaborating closely with the Director of Operations in developing and renewing technical solutions, technical proposals and cost estimate based on the customer's requirements. Further develop coordinated practices and procedures for maintenance issues, system improvements, specialist advice and repairs.

• Ensure as-sold margins are maintained by collaborating closely with onsite management and other company professional services.

• Direct strategy for the further development of key account base, including margin development, and account retainment.

• Model our Leadership Principles, and visibly and authentically live our Core Values of: Integrity and Ethics; Customer Focus; Quality and Innovation; Teamwork; and Sustainability.

Compensation range: $175,000.00 - $185,000.00 annually

Key Requirements and Professional Attributes

• Education: Bachelor's degree in Business, Engineering, or related field. Master's degree in Business Administration desired.

• Ten (10) plus years of Airport baggage handling operations, O&M operations and management and/or automation experience coupled with direct applicable experience at a management level.

• P&L responsibility at a segment level is preferred

• Demonstrated experience building successful teams across multiple business lines and functions coupled with coaching individual contributors

• Exceptional track record of developing and implementing execution and safety strategies that have consistently met or exceeded planned objectives

• Demonstrably successful experience in inspiriting, motivating, and leading People; developing and leading high-functioning teams; strategic and operational planning and budgeting; defining, setting targets for, analyzing, and applying performance metrics to drive qualitative and quantitative improvements; short - and long-term workforce planning and talent development and retention; strategic workflow evaluation, design, and optimization; change design and change management.

• Demonstrably successful experience in order intake forecasting, execution-to-forecast, and active order intake risk identification, and mitigation.

• Excellent communication and influencing skills at all levels (both internal and external), and competence in making timely, effective, principle-based decisions.

• Ability to travel up to 50%

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. 

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.                      
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.