BEUMER Group - a leading global supplier of automated parcel and post distribution systems – has been awarded the contract to extend the fully automated parcel sorting system in UK Mail’s national UK hub near Coventry. The extension is scheduled to be completed by end of 2017.
In response to increased demand from the e-commerce sector, UK Mail has combined the flexibility to sort a wide spectrum of products with later cut-off times, leading to growth in the number of parcels that the company is handling. This growth has prompted expansion of UK Mail’s parcel network in addition to the extension of the sorting system in its national hub.
The hub’s existing BEUMER Group automated sortation system was installed in 2014 and enabled UK Mail to quadruple the capacity of its previous system by handling 24,000 parcels an hour. The new extension will allow UK Mail to further increase the hub’s handling capacity to 29,000 parcels an hour. This higher capacity will enable continued development of UK Mail’s parcels business and allow it to benefit from the resources of the Deutsche Post DHL Group which acquired the company in December 2016.
“The easy integration of additional sections was an essential part of the design for the original system,” explains Stephan Heessels, Director for BEUMER Group's Logistic Systems division. “This ensures that the system will continue to be an essential part of UK Mail's strategy for years to come.”
When the contract for the original system was awarded in January 2014, Richard Wenham, UK Mail’s network development director, explained; "We chose BEUMER Group's system for its ability to deliver a parcel sortation system based on the industry’s most energy-efficient sorters in addition to providing the flexibility to handle a wide variety of parcel sizes in a single system. The automated system not only enabled an immediate increase in handling capacity and process efficiency, but also secured our ability to support future growth.”...
BEUMER Group will deliver four high-capacity belt bucket elevators to a LafargeHolcim Ltd. cement plant in Poland:
As a general contractor, the steelworks company Mostostal Kraków S.A. has entrusted BEUMER Group with the delivery of four high-capacity belt bucket elevators for the LafargeHolcim Ltd. cement plant in Kujawy, Poland. These systems are part of a project to improve the production and the quality of cement blends.
Mostostal Kraków S.A. will provide LafargeHolcim Ltd. with cement silos as well as the corresponding conveying technology. The high-capacity belt bucket elevators of BEUMER Group with centre distances of up to 50 m enable a conveying capacity of 350 t/h, which is ensured by the special belt design of the BEUMER steel wire belts.
At BEUMER Group, the Center of Competence (CoC) for the cement industry is responsible for the project. The CoC enables the single-source provider to supply suitable systems at a constant high quality level worldwide. The CoC was able to implement the specific design criteria precisely. With a local BEUMER Group company office present in Poland, Mostostal Kraków S.A. and LafargeHolcim Ltd. always have a competent partner on site. The systems will go into operation at the end of 2017....
BEUMER Group at the interpack 2017:
At the interpack in Düsseldorf from May 4 - 10, BEUMER Group will exhibit its high level of expertise as a solution provider for integrated packaging and intralogistics systems. In addition to highly efficient palletising and packaging systems, BEUMER Group also provides tailor-made components for material flows specific to different industries. Customers can get everything from one hand, including the software and comprehensive customer support.
As a single-source provider, BEUMER Group supplies and installs the packaging lines and adjusts them individually to the products of the customer. The new BEUMER fillpac R filling machine fills bulk material from the building materials industry and other industrial pulverized goods into bags in an efficient and gentle way and with the required throughput. It can fill very fine to very coarse materials into different bag formats and types, such as valve bottom bags and flat valve bags. BEUMER Group has now complemented the rotary filling machine with a bag placer and a ream magazine. This means that performance and efficiency can be further increased. Due to its modular design, the BEUMER fillpac R can be easily integrated and adjusted with existing packaging lines. The highly efficient form fill seal system BEUMER fillpac FFS is used in the chemical and petrochemical industries. It forms bags from a prefabricated tubular PE film and fills them with the product of the customer. Both systems are equipped with a specialised weighing unit which ensures the correct quantity of the filled material.
The bags are then stacked on pallets. For this, BEUMER Group offers the BEUMER paletpac high-capacity palletiser. It is incorporated into high-performance packaging lines to process even sensitive and valuable products as well as products with special flow characteristics in a gentle and efficient manner. Depending on the product requirements, it can be equipped with a clamp-type turning device or a twin-belt turning device. BEUMER offers the BEUMER robotpac, a space-saving articulated robot, for palletising cartons, boxes, canisters or trays. This fully automatic articulated robot is able to solve even complex palletising and de-palletising challenges reliably and efficiently. BEUMER has developed fully automatic gripping systems that are easily exchangeable and suitable for each item to be packed.
During transport, the palletised products must be secured on the pallet and protected against dust, rain or other atmospheric influences. The BEUMER stretch hood high capacity stretch hood system can be used for this. The BEUMER stretch hood A is the result of the intralogistics specialist completely redesigning its tried-and-trusted packaging system. Compared to previous versions this machine series now offers higher throughput, gentle transport of the film in the system and requires 40 percent less floor space. In addition, the systems supplier can now provide the system with a newly developed easy opening hood: this worldwide innovation allows employees in retail stores and logistics centres to quickly and easily remove the film when unpacking or repacking the goods, without the use of any cutting tools.
Through its palletising and packaging systems division, BEUMER Group is also implementing applications that are specific to the industry and that allow the customer to expand the packaging lines into entire intralogistics systems. The lines are equipped with standardised components such as conveying elements or vehicle-based systems, various solutions for handling and manipulators such as robots, buffer and storage modules along with the suitable software. The customer gets the entire intralogistics system from one source with BEUMER as a reliable and competent partner to contact.
BEUMER at the interpack 2017, hall: 12, booth E37...
BEUMER Group – a leading global supplier of automated baggage handling systems – is the first vendor to be certified as meeting TSA requirements for in-tote screening of baggage. CrisBag totes enable in-tote screening that, when used with Morpho Detection’s CTX 9800 DSi™ explosives detection system, meets the detection and false alarm rates for explosives specified by the TSA.
The certification applies to U.S. airports and for U.S. pre-border clearance, making migration to a common-use model based on modern, RFID-enabled tote-based baggage handling system solutions more attractive. The certification benefits airports outside of the U.S. that implement, or plan to implement, U.S. pre-border clearance, as well as airports based in the U.S.
The TSA previously tested the effectiveness of the CrisBag system across a range of real-life conditions and situations at its full-scale Transportation Systems Integration Facility near Washington, D.C. Elements assessed included tracking, throughput, imaging, sorting and the detection of missing, unknown and oversized bags. This in depth evaluation also recorded how rapidly the CrisBag system associated specific bags with the individual totes.
"Because each checked bag remains inside the same individually controlled tote from check-in and early baggage storage to screening and discharge, the CrisBag system provides 100% tracking and traceability at every stage,” said Klaus Schäfer, Managing Director, BEUMER Group A/S. “This is one of the main reasons why CrisBag has a 15-year history of successful operation in airports.
By collaborating with Morpho Detection and leveraging the imaging and operational capabilities of CTX 9800, BEUMER Group looks forward to bringing the benefits of in-tote screening and the CrisBag system to airports throughout the U.S.”
Although tote-based systems have been accepted by airports throughout Canada, Europe, Middle East and Asia, it is a relatively new concept for North American airports. Recently, Calgary International Airport selected a second CrisBag system after having successfully implemented the system in their new international terminal, and last year, BEUMER Group was awarded a design and build contract at San Francisco Airport for the first U.S. tote-based, individual carrier system for baggage handling....
BEUMER Group – a leading global supplier of automated baggage handling systems – has extended the capabilities of the BEUMER autover® independent carrier system (ICS) with the launch of new BEUMER autoca® carriers that support a wider range of baggage sizes.
These new autoca carriers mean the BEUMER autover system can now transport a wide variety of baggage, from standard to out-of-gauge (OOG). The new autoca also support CrisBag® totes from BEUMER Group's Crisplant® product range, enabling baggage to be easily transferred between autover and CrisBag systems at the same airport.
A dedicated autoca collects a single item of baggage from a loading station, typically after check-in, and transports it independently to its destination. The new autoca carriers enable handling of OOG baggage on the same track, and at the same speed, as normal size bags. Not only do all autoca run in the same rail, the number of active autoca can also be adjusted on the fly to meet changing levels of sortation demand in the baggage handling system.
Both the autover and the CrisBag system are known for their "One bag per carrier/tote" design that increases traceability and security as well as ensuring 100% accurate track-and-trace of baggage at every stage of the handling process. In recent years, airports and airlines increasingly wanted to track baggage and provide this as a service to passengers, as well as meeting the requirements of IATA Resolution 753, which comes into effect in June 2018. No track and trace technology provides higher accuracy than that provided by autover and CrisBag ICS technology, making them ideal solutions to support both passenger and regulatory demands.
The inherent flexibility of the autover system is one of the reasons why airports such as Dubai, Montreal, Nice and most recently Sheremetyevo Airport, Russia have chosen the system for flexible and reliable baggage handling.
In Sheremetyevo the autover will help keep baggage connection time between terminals to a minimum, while allowing each item of baggage to be properly transported through a maintenance free tunnel connection and allocated to the correct make-up position....
BEUMER Group – a leading global supplier of automated baggage handling systems – will feature live and virtual-reality demonstrations of next-generation baggage handling technologies at the ACI Asia-Pacific General Assembly, Doha, April 10-12th 2017.
The virtual-reality tour will allow delegates to experience the CrisBag® tote-based baggage handling system through a virtual-reality head-set. This will allow delegates to see why many airports consider this to be the future of high-speed, high-efficiency baggage handling.
BEUMER Group will also enable delegates to interact with a live demonstration of a Video Coding System (VCS). This system combines cameras installed in the sortation system, with controls from BEUMER Group’s Airport Software Suite, to eliminate the need to divert bags with no-read tags to a Manual Encoding Station (MES). The VCS technology allows the bag to remain on the sorter whilst sending an image of the tag to an operator for remote encoding at a workstation or via a tablet. The additional benefits of the VCS, including increased flexibility during peak coding periods, have been outlined in a recent BEUMER Group White Paper.
Klaus Schäfer, Managing Director, BEUMER Group A/S, “The VCS is an important tool to help hub airports to improve their baggage transfer service by reducing the number of mis-handled bags. This is one of the areas that can have a significant impact on transfer passenger satisfaction and airport ratings in general.”
The BEUMER Group demonstrations will take place on Stand 5 at the ACI Asia-Pacific General Assembly, Doha, April 10-12th 2017....
BEUMER Group supplies complex sortation and distribution technology to Hermes Germany GmbH
Hermes is one of the most successful logistics companies both in Germany and throughout Europe. In order to keep high quality and delivery commitments in times where online retailing is constantly growing, this service provider is giving its entire parcel and distribution network a facelift. As a result, Hermes will establish nine new logistics centres over the next two years. BEUMER Group has been asked to provide six of these logistics centres with top-performing sortation and distribution technology.
Highly efficient sorters made by BEUMER will be used at all six locations. The non-contact energy supply of these systems is based on the induction principle. The systems are available with motor-driven tilt elements or cross belt elements. Thanks to the modular structure, they can be optimally adapted to the existing building situation which will further optimise the sorter capacity. In the four largest locations, BEUMER Group will use high-speed sortation systems of type BS 55 – WB/DB with two cross belt elements on a carriage, the smaller logistics centres will be provided with BS 25 ET tilt tray sorters. BEUMER Group will supply turnkey systems. "We are pleased to provide the logistics centres of Hermes with state-of-the-art conveying and sortation technology in the next years," says Thomas Wiesmann, Director Sales Logistic Systems of BEUMER Group.
The first project in this series is the new logistics centre in Bad Rappenau near Heilbronn, Germany, which will start operation mid of may. Further logistic centres will go live into the hermes net in the following months. The total project programme is scheduled to be completed in 2019. "This way we emphasize the longstanding partnership with BEUMER Group, which we'll continue with this project in the coming years," says André Mushack, Head of Technical System at Hermes Germany....
BEUMER Group, a leader in sortation, distribution, palletizing and packaging systems, will exhibit at ProMat 2017 in booth # 1631 with a broad range of flexible, high-speed and low-maintenance and energy-efficient sortation and distribution solutions. Additionally, ProMat will be the exclusive platform to preview a game changing BEUMER development for the sortation market.
The ProMat 2017 show runs from April 3-6 at McCormick Place in Chicago, Illinois.
BEUMER highlights at ProMat 2017 include:
Unveiling of a New Sortation Solution
ProMat 2017 is the first opportunity for an inside look into a next generation sortation solution from BEUMER. Visit Booth #1631 for the details of this groundbreaking development.
Warehousing & Distribution Solutions
In Booth #1631, visitors will have the opportunity to be immersed in a new VR (virtual reality) experience into an automated virtual warehouse. Sortation Experts will also be on hand to discuss key issues impacting customer’s operations, including order accuracy, omni-channel fulfillment strategies, improving throughput and service levels and peak season planning. Also, end of line packaging experts will be available to discuss various aspects of an organization’s palletizing and packaging requirements.
BEUMER Group – a leading global supplier of automated baggage handling systems – will feature live and virtual-reality demonstrations of next-generation baggage handling technologies at Passenger Terminal Expo 2017, Amsterdam, Netherlands, 14 -16 March 2017.
Delegates will be able to experience optimised transfer baggage handling with a live demonstration of a Video Coding System and take a virtual-reality tour of the advanced CrisBag® tote-based baggage handling system. The BEUMER Group stand will also feature the autover® Independent Carrier System (ICS) with the latest intelligent autoca® carrier for transporting CrisBag® totes as well as bags ranging from standard to out-of-gauge sizes.
The Video Coding System (VCS) combines cameras installed on the sorter with controls from BEUMER Group’s Airport Software Suite to eliminate the need to divert bags with no-read tags to a Manual Encoding Station (MES). The VCS technology allows the bag to remain on the sorter whilst it sends an image of the tag to an operator for remote encoding at a workstation or via a tablet. The additional benefits of the VCS, including increased flexibility during peak coding periods, are outlined in a recent BEUMER Group White Paper.
In a second demonstration, delegates can take a virtual-reality tour of the CrisBag® tote-based baggage handling system via an Oculus Rift head-set. This demonstration will show delegates why many airports consider CrisBag® to be the future of high-speed, high-efficiency baggage handling.
The BEUMER Group stand will also feature the autover® independent carrier system with the latest intelligent autoca® carrier. This enables airports to improve flexibility and process efficiency by ensuring accurate, gentle and reliable baggage handling across a wide range of bag sizes. The autoca®’s ability to carry totes also offers unique integration with CrisBag®, which is one of the world’s most widely installed tote-based baggage handling and transport systems.
Klaus Schäfer, Managing Director, BEUMER Group A/S, “These systems enable airports to make significant improvements in their baggage handling processes resulting in improved efficiency in addition to contributing to enhanced passenger satisfaction by reducing in the number of mis-handled bags.”...
BEUMER Group's Supply Chain Management optimises the supply chain from the raw material supplier to the end customer:
In order to remain competitive, plant manufacturers need to develop more complex solutions that are often tailor-made for the customer. This can lead to a lack of transparency in the production and logistics processes and with the participating partners, making it more difficult to come up with a precise calculation during the quotation phase. In order to efficiently prevent potential risks for the project and the company while maximising transparency during the quotation phase, BEUMER Group uses an integrated approach for supply chain management. By configuring the supply chain at an early stage, the customers can get the optimal solution for their individual project.
"We are building our systems according to the engineer to order principle," explains Johannes Stemmer, Corporate Strategy at BEUMER Group. "The systems that we deliver to our customers are customised precisely to their needs, just like a made to measure suit." And just as every tailor-made suit has different leg lengths and chest and waist sizes, our individual system solutions are also very specific to each customer. "In this era dominated by e-commerce we can see this especially among the mail order companies," says Johannes Stemmer. If they want to stay competitive in the long run they will have to be able to handle individual delivery times and provide same day delivery. Another characteristic developing is the fact that the consignments are getting smaller: the customer orders sometimes several times a day, but smaller amounts. These trends mean that material flow technology is becoming more complex. Intralogistic systems such as the BEUMER Group high-speed sortation systems must be capable of handling more diverse tasks and adjust to modified circumstances. "As a system integrator we design, build and commission these systems. This ensures that our customers can deliver their products securely and reliably," explains Johannes Stemmer. "They get the competitive edge and can prepare for future growth. This individualisation however has its price."
Inaccuracies during the quotation process
BEUMER provides their systems with different modules and functions such as manual feeding posts, semiautomatic induction units, camera systems and tools that can correct errors to ensure a higher precision during the sortation process. There are also various drives that can differ in their capacity and energy efficiency. This means that there are a variety of product variants. "Because we don't manufacture the camera systems or sensors ourselves we rely on selected suppliers," explains Stemmer. But the more complex the system becomes and the more people involved, the higher the coordination and development expenses can be. Plant manufacturers are therefore exposed to influences that they do not always have control over and that are difficult to predict. This increases the risks when calculating the scope of services and developing the schedules. Another difficulty lies in long project durations: operators can have change requests, exchange rates and raw material prices fluctuate. These are all drivers that increase complexity and make it harder to come up with a precise calculation at the time when the quotation is submitted.
And despite all of this: "Our customers still want a clear statement. This is why only those suppliers who can reliably plan the demand for components and production, even under these more difficult conditions, can be successful in the long run," Johannes Stemmer is convinced. In order to make the quotation process more transparent, BEUMER Group relies on its efficient supply chain management (SCM). This process-oriented management approach includes any flow of raw materials, components, semi-finished products and end products as well as information along the value and supply chain. The goal is to optimise the resources for all companies involved. If we want SCM to efficiently support the project-specific planning of the supply chain and the coordination of the participating actors, it needs to be coordinated with specific requirements from the supplier.
This is certainly not an easy task. For some, this management approach has a central and superior planning and control function that can help to coordinate and manage internal and external supply chains. For others, it is the basis of an integrated approach that is only applied occasionally by Procurement, Sales or Project Management. The reason for this is that the individual departments have a different perception of which tasks and targets are part of the SCM scope. During the final phase of the quotation it is however important to coordinate a clear concept together with the supplier and subsupplier. "In case of a very extensive system, an offer can comprise up to 800 pages. A consistent SCM is therefore all the more important," emphasises Stemmer.
Complexity becomes manageable
When introducing SCM not only potential change requests and fluctuating prices must be considered, but also factors that facilitate the quotation process. "Customers are usually willing to invest more if they know they can rely on the expertise of the supplier and they feel understood by being offered a solution that is customised to their problem," knows Stemmer. BEUMER Group counts their extensive Customer Support as one of their success factors. Approximately 1,000 employees worldwide now work for this business segment. They take care of the customer, starting with the first project discussion, through the time when the system is in operation. Customer Support can comprise of different services. With the Residential Service, BEUMER employees assume the responsibility to provide trouble-free operation on site, even for the long-term. An important role is also the high competency of the BEUMER sales employees and the technical performance parameters of the system.
BEUMER Group designs modular machines in order to make the complex manageable. This approach has proven to be useful when processes, components or customer requirements remain similar and are used frequently. Through uniform requirements and processes, the system integrator can simplify the coordination of supply chain planning and control during the quotation phase. BEUMER brings the customised modules together and adjusts them. The system supplier often pre-fabricates subassemblies or components not specific to any particular customer. Due to the scale effects, the individual modules are highly reusable which means that the needs for the internal manufacture are also a lot easier to manage. When an order comes in, BEUMER can save an enormous amount of time and can be more flexible when it comes to delivery, another success factor.
The same goals, different strategies
The reason for adopting a SCM approach for every company is to build on these success factors and strengthen them as competitive advantages. But each company is different. Some companies only manufacture products, others entire systems, some manufacture globally, others almost exclusively use subsuppliers. Different frame conditions mean that there are different SCM strategies and areas for the company to consider. The SCM areas refer to individual business units, the entire company, the cooperation network with the participating partners or the cooperation with the customers. This means that there is more than one desirable solution for how to design the supply chain. With each progressing segment, from a function-based concept to a customer-oriented approach, the requirements on the management system increase as well. On the one hand you have the opportunities and possibilities of a customer-oriented SCM approach, on the other you have the risk of overstretching the company resources and competences with an integrated implementation.
Companies that are using a more function-oriented SCM approach usually manufacture individual products, and less often complete systems. They mostly manufacture in-house, have a very high proportion of value added and their suppliers are usually located only a few kilometres away. The quotation process of the company is usually based on experience. The product business is predominantly standardised. This makes it possible to preconfigure performance parameters and customer requirements for the solutions. The customer-specific part of the products is very small. SCM in stage one is usually of lesser importance because the companies are producing for niche markets and competition here is usually less intense. SCM is used to improve success factors such as timeliness, price and quality.
A central goal for BEUMER Group is to ensure internal transparency through company-based SCM. By doing so the group focuses not only on sales, purchasing or manufacturing, but on the company as a whole. "Over the last ten years, we have grown enormously due to globalisation. We were able to increase sales turnover from 100 million to 700 million Euro," explains Johannes Stemmer. Also the number of employees grew from around 700 in 2004 to currently over 4,000 employees. The company has a global presence with a total of 35 operative group companies and five production locations. "SCM for us is a central component to ensure transparency in the company and allow trouble-free communication between everybody involved," explains Stemmer.
Companies that are using a network-based SCM approach are going one step further and extend their view beyond their own company to include the suppliers. Integrating them into the internal company structure requires synchronous processes and systems. Both sides agree on common network goals that are superior to company and divisional goals. This also requires cooperation and transparency from the involved participants. This includes for example information supply, the use of resources and common research and development projects. Unlike BEUMER Group, other companies that are using this strategy usually do not have any or only very limited in-house production. The proportion of purchased components and internal engineering is high. SCM in the supply network is supposed to enhance the profitability of the supply chain in the network, strengthen cooperation with the suppliers and improve the use of the supply chain's potential for innovation.
Focus on the customer
"Our customers increasingly approached us with the request to get "everything from one source", says Stemmer. "This is why during the last years we developed from a product manufacturer to a system supplier." By doing so, BEUMER Group also focused their SCM more towards customer requirements. This strategy focuses on how the supply chain remains flexible based on the individual needs of the user during the quotation process and is considered as a core competence for system integrators. This is because the complexity during the quotation process depends largely on the complexity of the system to be supplied. The number of customer requirements that need to be considered is generally very high. This means that adjusting the supply chain to the project-specific frame conditions is very extensive.
In order to further reduce complexity and respond to individual needs, BEUMER Group has bundled the expertise and competences available in the various fields of all branches and created relevant Centers of Competence. These centers are responsible for research and development, sales, project management, purchasing and above all the support of the group companies worldwide. "This way we can ensure consistent communication between all involved actors throughout the company during the quotation phase," describes Stemmer. As a cross-sectional function, SCM creates the necessary interfaces between the different business units.
In order to make the costs for a project more transparent, the system integrator relies on cost analyses for individual components and products. BEUMER increases the transparency during the quotation process by detailing capacity and resource planning and takes the total landed cost from the customer's perspective into consideration. "This makes it easier for us to detect potential savings and allows us to actively develop them," says Stemmer. These savings can for example be detected through preferential agreements of different countries, local content requirements and evaluating different product scenarios, which have a significant impact on the quotation price.
No surprise costs
"With the customer-based supply chain management we have found our way," Johannes Stemmer is persuaded. "We are focusing on our company core competences, are innovative and strategic and consistently develop our internationalisation further." Maximum transparency of all participants is crucial to the project-specific supply chain configuration. This is particularly important to BEUMER Group because for the system supplier the cooperation with the customer is based on mutual trust. "Customers should see us as a trusting partner who helps them turn their project into a success with excellent problem-solving expertise," emphasises Stemmer....
BEUMER Group - a leading global supplier of automated material handling systems - will feature the first live demonstration of the innovative Tire Tray System on Stand No. 3020 at Tire Technology Expo 2017, Hannover, Germany, from 14-16 February.
Developed by BEUMER Group, the Tire Tray System automates the handling of green tires to minimise the risk of damage or deformation during the build and finishing processes. Each tire is loaded into its own individual-controlled tray as it leaves the Tire Building Machine (TBM). The tire is then stored, or transported directly to the curing press, whilst remaining in the same tray, providing a more intelligent and safer method of handling.
A world-leading supplier of cross-belt sorting solutions, BEUMER Group provides a unique range of solutions for handling finished tires at final finishing, quality inspection, palletising and logistics stages. Its broad portfolio of core products leads the way in technology and cost/performance ratio for high-end applications in the tire industry.
The live demonstration of the Tire Tray System will be on BEUMER Group Stand No. 3020 at Tire Technology Expo 2017, Hannover, Germany, 14-16 February.
The Tire Tray System is already generating significant interest within the tire manufacturing sector. It has already been installed and is in full operation on the site of a major global tire manufacturer....
BEUMER Group– a leading global supplier of automated baggage handling systems – will feature an end-to-end tote-based baggage handling and transport system in an immersive, virtual-reality tour on Stand A020 at Inter Airport South East Asia 2017, from 15-17 February 2017, at the Singapore Expo.
Based on the CrisBag® system, the tour will allow visitors to the BEUMER Group stand to experience the speed and efficiency of tote-based baggage handling via an Oculus Rift virtual-reality head-set. The tour will also reveal why many airports consider the tote-based system to be the next generation in energy-efficient baggage handling. The system’s ‘one bag per tote’ concept also enhances security and process efficiency by providing 100% tracking and traceability by for each item of baggage throughout the check-in, sorting and screening processes.
The CrisBag® system is the one of the world’s most widely-installed tote-based systems and is already installed in a number of international airport hubs including Changi Airport in Singapore. At Changi, CrisBag® is used as a dual-purpose system for sorting baggage and for extensive baggage transfers between Terminals 1, 2 and 3. A CrisBag® system has also been installed at Abu Dhabi Airport's new Midfield Terminal and additional CrisBag® systems are installed for Changi Airport’s new Terminal 4 building and at Calgary Airport, Canada.
Other baggage handling systems from BEUMER Group’s Crisplant range have been installed in airports throughout China, including Shanghai Pudong, Guangzhou, Hong Kong, Changsha and Nanjing.
“BEUMER Group is helping airports throughout south-east Asia to respond to increased market demands by providing state-of-the-art technology and guidance on best practice. This combination enables airports to increase the capacity and efficiency of their baggage handling systems whilst minimising energy consumption,” explains Klaus Schäfer, Managing Director, BEUMER Group A/S....
Klaus Schäfer, Managing Director of BEUMER‘s Danish group company, is appointed honorary consul:
The German coat of arms was recently installed on the building of BEUMER’s Danish group company in Aarhus. Managing Director Klaus Schäfer has been appointed honorary consul of the Federal Republic of Germany for the Central Jutland region. In addition to his day job for BEUMER Group, his new duties include fostering closer ties between Germany and Denmark – with an emphasis on both trade and culture. Klaus Schäfer has many years of professional experience in Denmark, making him ideal for the job.
Sometimes things simply fall into place – and years of carefully-maintained contacts combine with knowledge and skills to create something completely new. That’s what happened to Klaus Schäfer, a native of the German state of Hesse who is the managing director of the BEUMER group company in Aarhus, Denmark. He is well connected, familiar with local conditions, and closely networked in Aarhus and the Central Jutland region. This makes Schäfer ideally suited to the position of honorary consul, so the German Foreign Office decided to tap him for the job. He will perform his new duties from his office, which is still located in our Danish branch. “I’m part of a German Embassy team made up of several consuls in different regions of Denmark,” he explains.
Assisting German citizens with request for passports, certifying documents, or helping German citizens who need support when problems arise – those are only a few of the tasks he’ll be performing in addition to his day job as managing director of BEUMER’s Danish group company. “In my new position, I hope to be a helpful contact person for German citizens in Denmark,” says Schäfer. Aarhus is also the second-largest city in Denmark and has been selected as European Capital of Culture for 2017. That will bring many ceremonial duties for Schäfer this year: attendance at cultural events, lectures and musical performances; opening exhibitions; and maintaining contacts with universities. Promoting close relations between Germany and Denmark as business partners is particularly important to Schäfer: “With my experience and the many contacts that I have made during my professional career, I can bring the right people together,” he says. “I know conditions on the labor market, so I can provide solid information to German employees and companies.”
Germany is one of Denmark’s most important trade partners. The main Danish exports are industrial goods, machinery, and agricultural products. In return, Germany ships machinery and vehicles, semi-finished and finished goods, chemicals, and agricultural products to Denmark.
There was no public bidding procedure for the position of honorary consul – and there’s no salary, either. It is a purely voluntary activity. “It doesn’t offer any particular privileges or benefits, either,” says Klaus Schäfer. “I’ll still have to pay any parking tickets I might get.”...
BEUMER Group - a leading global supplier of automated baggage handling systems - announces that BEUMER Group UK has completed the installation of a new CrisBag® Early Bag Store (EBS) and baggage handling system as part of Gatwick Airport's £186 million redevelopment of the South Terminal Pier 1.
The CrisBag® system is the first EBS to be installed at Gatwick and, uniquely, the checked baggage can be viewed by passengers through a window overlooking the baggage handling system. Other viewing windows in the new passenger gate rooms provide passengers with outstanding views across the runway.
Based on BEUMER Group’s Crisplant airport technology, the CrisBag® EBS provides 2600 EBS spaces enabling Gatwick Airport to offer advance check-in of baggage up to 18 hours before departure. This service will contribute to improved passenger satisfaction and help to reduce queues by allowing Gatwick to spread check-in times. 100% traceability of each bag within the EBS will virtually eliminate the possibility of a bag being lost in the baggage handling process.
In addition to the EBS, BEUMER Group designed and integrated a series of CrisBelt conveyors as part of the new baggage handling system in Pier 1. Powered by almost 500 energy-efficient Permanent Magnet Motors (PMMs), these conveyors reduce energy consumption by up to 50% compared to a conventional conveyor drive and gearbox. The baggage handling system services the entire South Terminal and provides the capacity to handle over 4240 bags per hour.
“The new systems in Gatwick’s Pier 1 combine some of the most advanced and energy-efficient baggage handling technologies,” explains Peter Gilks, Managing Director Airports Division, BEUMER Group UK. “It is particularly satisfying therefore that Gatwick has chosen to give passengers a rare insight into the technology that helps to make sure that their bags reach their flight safely.”
Senior EPC Manager at Gatwick Airport, Paul Morgan said: “BEUMER has helped us deliver one of the largest projects this airport has ever undertaken and we are extremely proud of the new state-of-the-art baggage system and EBS. The system will significantly enhance the baggage operation in the South Terminal as Gatwick continues to grow the number of passengers who fly from the airport.”
Gatwick marked its busiest-ever summer with the opening of the transformed Pier 1 at the South Terminal....
BEUMER offers extended conveying, loading and filling systems for cement plants:
As a system supplier, BEUMER Group develops solutions perfectly adapted to meet cement plant requirements. This includes conveying, loading and filling systems that are offered in different versions for various tasks, which are continuously optimised by our engineers in Beckum, Germany. Our goal is to make our customers' operations more efficient. Users have to face for example less maintenance, an increase in bucket elevator capacity and achieve more precise filling results. We provide innovative solutions to international cement companies who are looking for sustainable and cost-efficient ways to modernise their plants.
The conveying system has to meet high requirements to ensure safe and economic clinker transport in cement plants. The cement clinker leaves the clinker cooler of the kiln line at temperatures of up to 200 degrees Celsius, or up to 600 degrees Celsius if the coating collapses, and is temporarily stored in the clinker silo. To ensure a trouble-free transport of the clinker, the conveying system must withstand these high temperatures. This is where BEUMER apron conveyors are used. They are extremely robust and can navigate through complicated routings and considerable conveying heights. "We generally use the heavy-duty BEUMER double sprocket chains as traction elements," explains Michael Brachthäuser, Director Business Unit Cement at BEUMER Group. This makes it possible to handle inclinations of up to 60 degrees at a speed of 0.3 metres per second. "In order to increase performance we developed a version with the cells mounted to a belt instead of a chain," explains Michael Brachthäuser.
More compact and more powerful
The basis for this variant is our proven BEUMER belt technology, which is also used in bucket elevators. The belt is reinforced with steel wires and can be designed in different widths. In the material feed area, special deflector plates protect the belt against hot coating that collapses when the kiln is not in continuous use. "With up to 1,300 cubic metres of clinker per hour, belt apron conveyors achieve a higher conveying capacity than conventional apron conveyors," describes Michael Brachthäuser. This can be attributed to a higher running speed of up to 0.6 meter per second. Angles of inclination of up to 60 degrees are also possible. Wear and tear that occurs frequently on a chain can be practically eliminated when using a belt and lubricating the system is not necessary. The lighter and more compact design of this solution reduces the costs for the steel structure and the entire project. The entire belt lies with its surface on the drive and return pulley, thus, the unwanted polygon effect caused by the central chain is avoided. This ensures quiet running and low noise emission, and prevents additional exposure of the plant and adjacent buildings to load vibrations and noise.
The BEUMER belt apron conveyor is an optimal choice for system modernisations. Thanks to faster conveying speeds, higher quantities of material can be transported while keeping the existing conveyor frames and steel bridges. "A concrete example: An apron conveyor with a chain of 1,600 millimetres width and 131 meter centre distance weighs 128 tons," explains Michael Brachthäuser. The steel structure weighs about 80 tons. An 800 x 131 metre belt apron conveyor capable of conveying the same capacity weighs only 90 tons – that is 38 tons less than the chain version. For the belt version, the net costs for the equipment are 25 percent lower, as the steel structure is approximately 30 tons lighter and weighs only 50 tons. A smaller drive unit can be used due to the reduced size, which further lowers the operational costs compared to conventional apron conveyors.
How to increase the capacity of belt bucket elevators
Modernisations are an important aspect to consider for bucket elevators. Cost-efficient production requires bucket elevators with low investment costs, a long service life and easy maintenance. The buckets are mounted either to a belt or a central chain. Belt bucket elevators are best suited for fine-grained bulk material, because coarse material could fall between the bucket and the belt and damage the belt. Central chain bucket elevators, however, are designed to transport all types of coarse, hot or abrasive bulk material. The fine dust of the material causes faster wear and tear on the chains as opposed to a belt. The user has to maintain the bucket elevators and replace the chains frequently. During repair, the operation has to stop. Additionally, replacement chains are very expensive. "That's why we have developed the innovative high-capacity belt bucket elevators type HD," says Michael Brachthäuser.
They are designed to eliminate the space between the individual buckets and the belt. This prevents coarse material from getting stuck during the scooping and filling process, which is often the case. This increases the service life of the belt considerably. The buckets are mounted firmly to the back of the belt with segments and bolts especially developed by BEUMER Group. As with all belt bucket elevators by BEUMER Group, BEUMER belts with wire-free zones are also used on the high-capacity belt bucket elevators. Holes for the bucket mountings can be placed here without damaging or cutting the steel wires. The traction forces of the belt are maintained to the fullest extent. The current belt has a tensile load of 2,500 N/mm; the new BEUMER belt with wire-free zones has a tensile load of 3,300 N/mm. The special BEUMER bucket shape also allows for smoother running and therefore less noise generation. Depending on the material to be conveyed, BEUMER Group offers special buckets or mounts a dynamic bottom into the bucket elevator boot. This prevents wet and sticky material in the bucket elevator boot. Belt bucket elevators with this equipment have a much longer service life when handling highly abrasive material than central chain bucket elevators.
These bucket elevators are already successfully used by many international cement manufacturers including Dyckerhoff, Yamama Cement, HeidelbergCement, LafargeHolcim. BEUMER Group converted their existing bucket elevators into high-capacity belt bucket elevators type HD in a simple and cost-efficient way. This became necessary because the kiln systems had been modified, increasing their capacity. This meant that the bucket elevators to the raw mills had to increase their capacity as well.
"One of our German customers had the problem that coarse-grained material was falling between the bucket and the belt, damaging the belt," describes Michael Brachthäuser. Along with the modernisation of the plant, throughput as well as the running time of the bucket elevator per day increased, adding to this challenge. The belt started to get porous already after two years of use. Initially, it was planned to replace the old belt bucket elevator with a chain bucket elevator. But then the operator of the plant opted for the BEUMER Group HD technology. The requirement was that the existing bucket elevator housing including the drive unit should remain for the retrofit.
This special BEUMER bucket elevator technology is used for example for circulating bucket elevators in raw mills and cement mills for material with grain sizes of up to 120 millimetres and a humidity level of up to six percent. Conveying capacities of more than 1,500 tons per hour can be reached.
Not too much, not too little - the optimal filling
For filling cement into bags, BEUMER Group offers the BEUMER fillpac. It uses rotating filling spouts to fill any type of cement into different bag types. It can be individually integrated into already existing packaging lines and adapted to specific parameters. Specific weighing electronics are utilised to ensure weight accuracy of the bags. There are practically no rejects caused by too high or too low filling weights. The weighing unit communicates permanently with the filler neck via specific software. The automatic bag weight control determines the exact filling weight while filling. This way the machine always achieves accurate degrees of filling. The entire packaging line works more efficiently now as it is no longer necessary to remove bags with an incorrect weight from the material flow. In addition, the quantity indicated on the bag always corresponds to the real volume.
BEUMER Group offers this construction series both as air and turbine filling machines. The turbine process is the perfect solution for fine-grained materials such as cement. The result is filled bags which are compact and dimensionally stable so that the user is no longer required to vent them. Depending on the task, BEUMER Group offers BEUMER fillpac R with six, eight, ten, twelve, 16 or 20 spouts. The smallest version fills up to 1,800 50 kilogram bags or 2,250 25 kilogram bags per hour, the biggest version fills up to 6,000 50 kilogram bags or 7,500 25 kilogram bags, and all of the machines can be used for diverse bag types. In order to fill HDPE bags reliably BEUMER Group offers the BEUMER bag placer as an exclusive feature. The filling impeller is characterised by its speed and maximum material throughput. BEUMER Group also offers the turbine filling machines with inline design. The filling modules are placed next to each other for ready access, which makes them extremely easy to maintain. The inline filling machines are best suited for production environments with low throughput rates.
Onto the truck bed
With the BEUMER autopac, BEUMER Group offers a system that loads cement bags directly from the filling machine onto the truck bed without manual intervention. Bags can be palletised automatically in stacked rows or patterns – without using pallets. Depending on the performance class, the system stacks between 2,400 and 3,000 50 kilogram bags per hour. The loading height, including the height of the truck bed, can be up to 3.5 meters. The user can freely select the formation of the layers depending on bag size and bag material.
The machine can load bags in double patterns of five or ten bags. In order to attain a high degree of stability for the whole load on the truck, and in order to optimally utilize the truck bed, two mirror-inverted layers are always stacked next to one another. The bags are flattened by the loading process using two stacked belt conveyors, which releases the air from the bags. After being positioned, the bags are also pressed by the loading head, which makes the stack more compact and more stable. The bag feeding lines can be adjusted to the installation conditions. Corresponding technical solutions are available for variable conveyor lines. Unlike on the systems where bags are suctioned and lifted, the bags are not deformed by the BEUMER autopac. In contrast with loading and palletising systems from other manufacturers, the BEUMER autopac is equipped exclusively with electrical drive units in its standard design. This means significantly less maintenance costs for the user. On vacuum drive units and hydraulic drive units, leaks that pollute the load and the system are inevitable. Additionally, the energy-intensive vacuum pumps and hydraulic drive units require additional cooling units, a fact that clearly increases the purchase and operating costs, as well as the energy consumption. The BEUMER autopac uses just 0.15 kilowatts per hour at full capacity. The drive units and machine parts are clearly arranged and easily accessible. This facilitates maintenance considerably....
BEUMER Group - a leading global supplier of automated material handling systems for the parcel and post industry – has been awarded the contract to design and integrate a new automated cross-docking parcel sortation system at Relais Colis' Sortation Centre in Combs-la-Ville, Paris area (France). With a capacity of 300,000 parcels per day, the new automated system will enable the Paris Sortation Centre to process 3 times more packages, in half the time, compared to the existing manual system.
This is Relais Colis’ first contract for an automated sorter and is part of company-wide re-organisation of its sorting centres, relay points and hubs. A second automated system is scheduled to be in the Lyon Sortation Centre in 2017.
"Our strategy is to offer higher speed for all and at any time at a lower cost,” explains Jean-Sébastien Léridon, CEO of Relais Colis. “We are willing to extend the order cut-off time to 8pm and still provide next-day delivery from all of our 4500 relay points. We also plan to increase the number of relay points to 8,000, by 2020, enabling us to provide parcel distribution to e-commerce consumers throughout France."
The BEUMER Group’s cross-belt sorter-based system will provide Relais Colis with an even higher capacity than originally specified in the tender due to a wide range of parcel sizes which can be handled by the LS-4000CB cross-belt sorter. The sorter design also provides for planned expansion in capacity to support future growth in the e-commerce market.
The system will sort small and large items separately for distribution within the Paris area. Large items will be discharged directly to a boom conveyer and then to a truck, whilst small items will be sorted into large bags which will be placed in cages before being transferred to a truck. As a result, Relais Colis will optimise the use of its packing and transportation assets.
In addition to a high level of flexibility, the LS-4000CB sorter will integrate dynamic weighing of items as well as Optical Character Recognition (OCR) and a Video Coding System (VCS). The OCR and VCS systems will enable remote reading of addresses, whilst the parcels remain in motion within the sorter, to increase efficiency and eliminate the need for parcels to be manually handled or removed from the sorter to access the destination details.
The new sortation systems are part of a transformation in the Relais Colis brand which includes launching new services, in addition to tripling turnover and driving a 25-fold increase in customer numbers within the next 4 years.
Jean-Sébastien Léridon concludes, “A paradigm shift only happens with suitable organisation and planning. Eighteen months of hard work, and close cooperation with partners such as BEUMER Group, has enabled us to lay the foundations for an exciting future for Relais Colis.”
Relais Colis currently delivers 30 million parcels annually, with real-time monitoring, and includes leading e-trade companies within its customer base....
BEUMER Group Pipe Conveyor ensures dust-free transportation of ore concentrates
Transportadora Callao S.A., the logistics operator of a special cargo terminal in the port of Callao/Peru, relies on a BEUMER Group Pipe Conveyor for the transportation of zinc, copper and lead concentrates of different mining companies from the warehouse to the terminal. With its ability to navigate curves in three dimensions, the conveyor can be optimally adapted to its routing course of approx. 3000 metres. What is even more important: the conveying system prevents the concentrates from coming in contact with the environment and ensures dust-free transport to the ship's holds. BEUMER Group was responsible for engineering and supply, including the steel structure, supervision of the installation and putting the Pipe Conveyor into operation.
Callao is located directly on the Pacific Ocean. With 877,000 inhabitants, it is one of the largest cities of Peru, with the largest airport in the country and one of the most important fishing and commercial ports in South America. A modern ship loading terminal for ore concentrates was built in this port and it is operated by Transportadora Callao S.A. About 75 percent of the imports and exports of Peru, one of the most important mining countries world-wide, are handled in Callao. In order to satisfy the increasing demand for these valuable materials, the Peruvian government decided to expand the port. Besides additional storehouses, the plans also foresaw the largest, most modern ship loading terminal in the country. Peru also wanted to change the way the raw materials were transported to the ship loading areas. Before the construction of the special terminal, trucks were used to transport the concentrates from the warehouses to the port terminal. "Since Transportadora Callao started its operation, they could reduce the truck drives by 130,000 per year," explains Victor Sam, CEO at Transportadora Callao S.A. The company, a consortium comprising five enterprises from the mining and port industries (manufacturers and warehouse logistics operators), obtained a license from the state of Peru for building and operating the necessary infrastructure.
Pipe Conveyor: dust-free conveying
The mines in central Peru transport their concentrates to the warehouses, approx. 3 kilometres from the port. This required an absolutely protected method for the transportation of material, to prevent particle emission into the atmosphere. Transportadora Callao opted for the BEUMER Group Pipe Conveyor. The direct contact person and project partner was Helmut Wolf from BEUMER Group Austria GmbH: "Together with the responsible persons from the customer, we developed a solution that is perfectly adapted to the routing and the ambient conditions."
Due to its enclosed transport, the Pipe Conveyor not only protects the environment against harmful impacts during the transport of the lead concentrate, it also allows conveying over long distances and navigation through tight curve radii. Due to its ability to navigate curves, this belt conveyor requires a lot less or no transfer towers at all, depending on its length and the available curve radii. This results in substantial cost savings for the customer, and allows BEUMER Group to easily customise the system to the individual routing. Durable conveyor belts guaranteeing tensile strength are used. The engineers use different dimensioning programs to determine the ideal belt design. They use them to calculate tractive forces and forces that arise during acceleration and deceleration and also to determine possible curve radii. BEUMER Group provides tailor-made feasibility studies for each project. Another advantage is the reduced noise emission that the system provides. This is ensured by special idlers, as well as low-noise bearings and selecting the right conveying speed. "This improves the quality of the employees' day-to-day work environment," says BEUMER engineer Wolf. Victor Sams adds that the "noise measurements along the Pipe Conveyor resulted in values that are consistently far below the permitted limit values."
Conveying capacity: 2,300 tons per hour
BEUMER Group supplied and installed a Pipe Conveyor with a centre distance of 3,195 metres. "Due to the system design and the required system capacity, we designed it with a diameter of 400 millimetres," explains Helmut Wolf. "The conveyor transports 2,300 tons per hour, at a speed of 4.5 m/s and is driven by 3 motors with a capacity of 650 kW each. We equipped the system with filters, strippers, a dedusting unit and a control system." BEUMER Group was responsible for engineering and automation, and supplied the steel structure and the necessary components. The site managers supervised the installation and put the system into operation.
The process is practically free of faults and, above all, safe: trucks or trains transport the mining commodities from the mines to the ore storages, from where they are transported to the open access station. Here, the concentrates are received by a feeding 43-m belt conveyor that transfers it to the Pipe Conveyor at a height of 6 metres. A dedusting unit ensures that no material is emitted during this process. "We equipped the feeding belt conveyor with a metal detector and an electric magnet," explains Helmut Wolf. "This prevents damage of the downstream Pipe Conveyor by metal parts." At the end of the route, the conveying system runs along the seaside in the naval port of Callao to the transfer tower. Here, the belt opens automatically. It transfers the material to another belt conveyor that conveys the ore to the ship loading system.
Victor Sam: "This modern system, in operation now for 17 months, caused a significant increase in speed by 500 % for loading concentrates and reduced the ship's waiting time until loading by more than 80 %. These advantages lead to savings for the exporters and improve the competitiveness of the country's mining industry."
Trouble-free integration, challenges mastered
"A big challenge for us was integrating the Pipe Conveyor into the existing environment," says Helmut Wolf. The BEUMER system is the connection between the individual belt conveyors from various manufacturers. "When managing the project we had to meet several official requirements," reports Helmut Wolf. The project represents a concession by the state of Peru given to Transportadora Callao S.A., who commissioned Odebrecht Perú Ingeniería y Construcción with the execution, and Buenaventura Ingenieros S.A. with the supervision. Odebrecht commissioned BEUMER Group with the design of the entire line section onshore. The onshore section starts at the "Open Access", where the concentrate is transferred from the warehouses. The Pipe Conveyor then passes a refinery and a military area. "That was the specified routing that we had to observe," explains Helmut Wolf. In the area of the refinery, the systems had to additionally be equipped with fire-proof covers. Due to this impressive engineering work, Transportadora Callao is now able to handle ships for bulk products of up to 60,000 DWT without obstructing the work in the other terminals of the Callao port.
World-wide connected and brought to one point
BEUMER Group has bundled its comprehensive expertise spanning various industries and established different Centers of Competence in order to offer optimal support of their single-source solutions for companies like Odebrecht and Transportadora Callao. The Pipe Conveyor segment is one such Center of Competence. This center is responsible for sales and project management worldwide. It collects and prepares the know-how of each regional group company and passes it on to the group company's global experts, such as Helmut Wolf and his team. "BEUMER's technical team has proven its professionalism and stand-by duty, during construction and operation, and after 1.5 years in operation and more than 4 million tons of transported concentrates, we can attest that the set goals have been reached," explains Victor Sam.
BEUMER Group's extensive Customer Support ensures a high level of system availability after commissioning. Transportadora Callao just signed a teleservice contract with BEUMER Group, so that BEUMER specialists can eliminate possible malfunctions in the system. If necessary, the BEUMER Group service staff will go to Callao in order to make the necessary adjustments and prevent malfunctions and machine breakdowns, which would lead to long downtimes....
BEUMER Customer Support ensures reliable intralogistic processes:
For BEUMER Group, Customer Support is much more than just a service. While it was once enough to "simply" prevent or quickly solve malfunctions and machine downtimes, the intralogistics provider has now significantly extended this service. Approximately 1,000 employees worldwide now work for this business segment. They take care of the customer, starting with the first project discussion, up until the system is in operation. Customer support comprises different types of agreements. With its Residential Service, the group assumes, for example, the responsibility to provide trouble-free operation on site, even for the long-term.
What makes for a good relationship between the user and the supplier? For Kornelius Thimm, the answer is simple. "We have customers that have been loyal to us for decades. This is certainly based on mutual trust," the Director of Customer Support at BEUMER Group is convinced. Because our systems and machines run reliably. His colleagues take care to ensure a high level of system availability for the entire running time. "Our customers know that we would never leave them out in the rain," adds Kornelius Thimm.
As an international manufacturing leader in intralogistics providing customised system solutions in the fields of conveying, loading, palletising, packaging, sortation and distribution technology, BEUMER Group knows the particular challenges posed by the customers. Its clients have ever increasing demands on machine availability and, therefore, on customer support. This is why BEUMER Group has developed and extended its customer support and established it as a business segment in its own right. Due to its global positioning, the group has consistently optimised and extended this segment with specifically trained employees during the last few years. "We're not only providing service products, we really take care," emphasises Kornelius Thimm. This becomes more and more important to users from different industries. It is not always only about preventing malfunctions and machine breakdowns, which would lead to long downtimes. No matter what industry, companies have to meet the ever increasing market demands and improve the capacity of the equipment, for example. "And we take care of this," the service director promises.
Customised like a tailor-made suit
Customer Support offers different types of agreements. They are matched individually to the respective needs of the customer, and the service intervals as well as the response times are agreed by contract. BEUMER employees develop the concepts individually with the customer, and adjust them so they meet exactly their requirements. In the event of a system standstill, qualified Customer Support technicians arrive quickly on site to prevent long downtimes. Customer Support offers around-the-clock telephone support every day of the year worldwide, helping further reduce downtime to a minimum. The technicians perform remote analyses, indicate corrective measures and offer quick and reliable solutions to correct any malfunction. The systems can be put quickly back in service. Additionally, we will also find the cause for the malfunction to prevent it from happening again.
The whole is greater than the sum of its parts
One component of Customer Support is spare parts logistics. If customers decide to use this service, the service employees check the wear parts and spare parts at regular intervals and provide the supplies for the entire service life of the machine. "Already when selling the new system, we advise the customer which spare parts to keep in stock," says Kornelius Thimm. "In case of parts for machine types that are to be discontinued, we inform the customer in time and consult them regarding replacement or exchange possibilities." Personal contacts offer technical support for all inquiries. During the maintenance of the machines, the customer support employees check whether or not there are parts to be replaced. If spare parts are required, BEUMER Group provides a quick delivery.
Customised employee trainings
In order for the machines to run for the maximum operating time, users need to be trained at regular intervals. The performance of the machines also depends on maintenance and on how they are operated by the customer personnel. The employees who work with the machines are brought up to date, and new employees are introduced to the systems. Training is required for the initial installation, as well as a follow-up several months after the system has been running. At this time, the customer has the opportunity to ask questions related to their specific needs. "The training programmes are tailor-made for the customer and their systems", Kornelius Thimm points out. The users' expertise is maintained through the technical consultation by our Customer Support employees.
Customer Support offers basic trainings up to continuing education. They are tailor-made to meet the customers needs and are held for machines and systems of BEUMER Group as well as of other manufacturers. This is how the group ensures high health and safety standards. Experienced specialists impart detailed knowledge and structured procedures for successful maintenance and for the operation of the systems. This is particularly important for machine operators, because mechanics and control technology is becoming increasingly elaborate and sophisticated.
In order to meet future performance and technology requirements, BEUMER Customer Support employees ensure that the machines are always up-to-date. "We make sure that the machines are comprehensively modernised," says Kornelius Thimm. This means higher performance and availability, minimised energy consumption, more ergonomic working conditions, new functions and a better overall system utilisation. For this, the employees can update or upgrade the systems.
Sharing your accountability
A particularly important part of this business segment is the Residential Service. Customers can hand over the responsibility to BEUMER Group for availability, performance and economic efficiency of their filling, palletising and packaging technology, but also for sortation and distribution systems in logistic centres and airports. BEUMER Group employees carry out the maintenance with profound logistical and technical expertise, ensuring high levels of machine efficiency. If required, BEUMER Group appoints a team of specialists which will ensure proper operation and availability of the entire system on site.
BEUMER Group believes that the customer should have access to a Customer Support technician that originates from the same cultural background and speaks the same language. "For this reason we cannot just send colleagues from Beckum to Singapore", says Thimm. Successful customer support requires an understanding of the mentality of the customer: How is the customer positioned? What are his goals and how does he want to develop in the future? These questions require tactfulness and cultural know-how.
Logistics providers offer services for reliable filling, palletising and efficient packaging of products. This can sometimes involve overcoming considerable difficulties, because the products can have very different characteristics. Yet they have to be consistently handled safely and gently throughout the entire process chain. In addition, they need to be able to react to the continually increasing throughput rates of the installations and machines. Another demand to be met: the control, regulation and clear representation of the complete material flow. Kornelius Thimm knows that "if the service provider does not meet all these requirements, a competitor will do it". Customer Support employees make sure that the customer's systems are always perfectly adapted to their tasks, and that all processes run smoothly. They also carry out preventive maintenance, as well as other measures such as applying protective coatings or installing warning devices. Kornelius Thimm adds: "We also develop and implement concepts which enable a long-term and trouble-free operation of the buildings."...
BEUMER Group– a leading global supplier of automated baggage handling systems – will present end-to-end baggage handling and transport systems at Inter Airport China, at the China International Exhibition Centre, Beijing, from 12-14 September 2016.
Visitors to the stand will be able to experience the speed and efficiency of tote-based baggage handling through an immersive, virtual-reality tour using Oculus Rift head-sets. The tour will demonstrate why many airports consider tote-based technology to be the next-generation of energy-efficient baggage handling systems. This is based on the ‘one bag per tote’ concept which provides 100% tracking and traceability of each item of baggage throughout the check-in, sorting and screening processes.
The CrisBag® system is the one of the world’s most widely-installed tote-based systems and is used by a number of international airport hubs including Changi Airport. At Changi, CrisBag® is used as a dual-purpose system for sorting baggage and for extensive inter-terminal baggage transfers between Terminals 1, 2 and 3. BEUMER Group will also supply and integrate the baggage handling system for Changi Airport’s new Terminal 4 building.
In other regions, a CrisBag® system will soon be in operation in Abu Dhabi Airport's new Midfield Terminal, while Calgary Airport Authority, Canada, has awarded BEUMER Group with the contract to integrate a second CrisBag® tote-based baggage transport and sorting system.
Other baggage handling systems from the Crisplant range have been installed by BEUMER Group in airports throughout China, including Shanghai Pudong, Guangzhou, Hong Kong, Changsha and Nanjing.
“This exhibition underlines the boom in China's airport infrastructure,” explains Klaus Schäfer, Managing Director, BEUMER Group A/S. “As the Chinese airports prepare to expand, BEUMER Group is providing guidance on best-practice, and state-of-the-art technology, to support increases in both the capacity and efficiency of the baggage handling systems.”
BEUMER Group will be in Hall 8A, Stand 604, at Inter Airport China, 12-14 September 2016....
Dr. Echelmeyer, you have been Director of Conveying & Loading Systems at BEUMER Group in Beckum for a few months now. What are your responsibilities and what would you like to achieve?
Dr. Andreas Echelmeyer: Since August 2015, I have been the head of the new Center of Competence (CoC) for Conveying & Loading Systems (CL Systems) segment. Under the leadership of the CoC, we would like to globally develop and implement complex system solutions for various industries, such as the mining and raw materials industries, and port handling. In order to achieve this, the customers have to notice us in those fields. BEUMER is known for providing innovative intralogistics solutions. Some are still surprised to learn how fast the BEUMER Group has grown in recent years. Today Beumer now also offers complex system solutions in the raw materials industry, a sector in which business was traditionally limited to sales of single machines. Our goal is to become internationally known as a reliable partner in the area of plant engineering as well. We have fewer inquiries from Germany, and increasingly more from Australia, the Far East, Africa, South America and the US. Our mission is to build an international team for Conveying & Loading Systems that works together on specific projects. In order to ensure a high standard internationally, we must get qualified colleagues from all our local companies on board in all regions.
Qualified means that they have to understand the customers in order to precisely communicate their needs with us and develop the perfect solution together with our team in Beckum. This means that we need to stay curious and open-minded for this type of teamwork.
What has changed now for BEUMER Group with the introduction of the CL Systems segment?
Dr. Andreas Echelmeyer: We are rooted in material handling, which is specifically about the efficient movement of bulk materials. Each industry we serve has very specific requirements however. The cement industry, for example, relies increasingly on alternative fuels and raw materials to reduce the use of expensive primary fuels, such as coal and oil. This can also be achieved with household waste that is processed for a particular application. Due to the differing composition of this material, its handling is often very complex. We consult with our customers based on our extensive knowledge of system solutions and provide entire systems, starting from receiving the material at the factory gate, to storing, mixing, conveying and introducing it into the cement production process via the main burner or calcinator.
How do you define expertise in system solutions for your work?
Dr. Andreas Echelmeyer: In order to customise a solution, we have to listen very carefully and ask the right questions. These are often questions the customer has not even thought about. Some customers can also have very specific ideas about the solution. Together we analyse the task, and in this dialogue the user learns that we can supply the perfect system solution that can sometimes differ considerably from the original ideas. Our main goal is to understand the user. Another important prerequisite for us as a system manufacturer is flexibility. In order to successfully tackle specific tasks, we sometimes have to learn to let go of established solutions and find an entirely new approach, depending on the application.
How do you get in contact with the users?
Dr. Andreas Echelmeyer: Our globally operating colleagues are in close contact with our customers. We are constantly exchanging ideas. Our local colleagues are familiar with the country-specific customs, speak the language and know the market and customer-specific requirements. They can pinpoint the relevant potentials and priority areas. Ideally, the customers themselves approach us at an early stage. Together, we then develop the perfect system. If a new customer comes to us, we will send out experts from our Beckum site in Germany. A team from the local company, accompanied by experts from the CoC, will then discuss the problem in detail with the customer. As a third possibility, the customer sends us a request for quotation. We analyse and examine the request in regards to completeness, and whether all of our questions have been sufficiently answered, and then we evaluate the request. Together with our local colleagues from the responsible group company, we then develop a fitting solution.
Your administrative field is called Center of Competence (CoC), the globally centralised organisation within a matrix structure. Do you also work together with other CoCs?
Dr. Andreas Echelmeyer: In the case of orders from the cement industry, for example, we work closely with our colleagues from the CoC Cement. We can mutually benefit from our respective expertise. Those collaborations are always project-specific.
From which industries do you get requests?
Dr. Andreas Echelmeyer: This can vary a lot, because our system solutions are used wherever you need to transport large quantities of bulk material. This is particularly the case for the ore and raw materials industry, but we also deal with applications outside of these core areas, such as food transport. In ports, for example, we ensure that different materials are efficiently loaded onto ships.
What skills are you looking for in your colleagues?
Dr. Andreas Echelmeyer: As you can imagine, the engineers for this task are very experienced and highly qualified, and are able to think outside the box. Often they need to find new ways in order to find the perfect system solution. Particularly with large conveyor systems, the demands on engineers are becoming increasingly complex. Public acceptance of road transport by truck is declining throughout the world, which means that our conveyors have to deal with greater and greater challenges in overcoming topography. For example, we are designing systems with a length of more than 12 km that transport material over extremely steep inclines and declines – and without transferring material on the way.
If we don't want to send an expedition team first, we will have to use special software that allows us to merge satellite and aerial images of different resolutions with the respective topographical data. The challenge now for my colleagues is to estimate and analyse the project, in order to make a concrete offer to the customer. We usually don't have a lot of time for this. It is only possible with an excellent global team.
What experiences do you bring into your new position?
Dr. Andreas Echelmeyer: I am familiar with the system manufacturing side, as well as the user side. I was working in the cement industry for eight years. As production manager, I had to oversee complex systems that manufacture more than 13,000 tons of steel per day. This is how I am familiar with the demands on system manufacturing coming from the users. I then switched sides and have now worked in systems manufacturing for twelve years. During this time I have set up a global customer support division, among other activities, and I therefore know the expectations of customers: they have ever increasing demands on machine availability and, therefore, on customer support.
How would you assess the current development for plant design in mining?
Dr. Andreas Echelmeyer: The prices for raw materials like iron ore or copper have been extremely low for the last two or three years now. This is why the market situation is very difficult at the moment. We feel the effects of companies cutting investments and stopping projects. We expect this low level of investment to continue for another two, three years, until the market stabilises. What else has changed? There is a general trend towards larger tonnages and throughputs because larger production facilities are more efficient. Many users don't want to set up several parallel systems, but want to cover their entire requirements with one line or as few as possible. This trend influences considerably the development of our systems.
Today, the trend is towards a comprehensive product portfolio in order to offer complete solutions for the entire production process to the customer. Do all components come from BEUMER?
Dr. Andreas Echelmeyer: We want to offer comprehensive services to our customers, so that we can also avoid unnecessary interfaces. This is why we deliver everything from one single source. For many of the components that are not part of our portfolio, we always ask ourselves whether to purchase or manufacture them in-house. For gear units and electric motors, as well as systems to quantify material flows, we use selected partners. We also attend trade shows to get a clear picture of the current market developments. It's the only way to make sure to provide the perfect solution to our customer in terms of profitability. It is not uncommon for plant manufacturers to purchase many of the components. This way we focus on our core competence and always provide the perfect solutions. Our goal is to always supply turn-key systems that allow the customer to work efficiently.
Are you planning on becoming an EPC (Engineering, Procurement and Construction) company for bulk material – or even an EPCM (Engineering, Procurement and Construction Management) supplier for large-scale plants, also in order to avoid interfaces?
Dr. Andreas Echelmeyer: Not necessarily. As plant manufacturers, we want to focus more on the required system solutions and less on industrial construction, excavation and concrete construction. In addition, climate conditions and legislation can vary greatly from China to Tierra del Fuego, Australia or Alaska. This is why for every project we decide if we will be the single provider or if we will work together with a reliable partner in the region. Local partners are familiar with their environment and the pricing, and are usually well connected. We always want to be well aware of the interfaces. We usually decide on a case by case basis whether or not to use a local partner. We keep a very close eye on the EPC topic, however.
Our customers appreciate that we are a competent expert. They don't want to buy a tunnel or a foundation. They want a system that solves their problems....