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COURIER, EXPRESS AND PARCEL 2026 OUTLOOK: THE INTERCONNECTED CHALLENGES

The CEP industry is shifting from an era of scale and growth to an era of sustainability and optimisation.
Its focus has switched from expanding networks to meet high e-commerce demand to controlling costs by doing more with existing infrastructure – a natural progression.
The near future will be defined by how well operators resolve their challenges – many of which are interconnected.
The CEPs that succeed will be those that stabilise flow, connect their data, embed sustainability into operations and build resilience into every layer of their networks.

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Shaping the parcel networks of tomorrow

It’s decision time: those who embrace optimisation and interconnected thinking today will define the parcel networks of tomorrow.
Operators are focusing on making every parcel more efficient and profitable – through leaner hubs, smarter labour planning and Last Mile solutions that combine convenience with cost control.
AI-driven forecasting, locker networks, pick-up points and partnerships with agile startups are just some of the forces reshaping the industry’s operational model.

Key insights from this report:

  • Fast vs low-carbon vs affordable – how CEP operators are navigating consumer expectations for speed, transparency and sustainability, all at once
  • Tech potential vs reality – why predictive analytics, automation and IoT only deliver value when organisations are ready to orchestrate them
  • Parcel volatility – what the rise of small parcels and unpredictable peaks means for network stability and efficiency
  • Cyber risk in connected systems – why every new integration brings both opportunity and vulnerability, and how CEPs can stay resilient
  • Cross-border complexity – how new EU measures and digital customs solutions may reshape international parcel flows
  • Dynamic Parcel Networks – the emerging model that uses shared, live data and AI to create steadier, more adaptive parcel flows

More than just a snapshot of trends, this report is a roadmap for thriving in the Optimisation Era.

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