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Emergency Support That Gets You Back on Track

Our technicians and support specialists are available 24/7 to respond quickly to unplanned issues — minimising downtime and helping you maintain system availability.

  • 24/7 Global Hotline

    Immediate access to support teams for urgent technical issues.

  • Rapid On-Site Dispatch

    Skilled field technicians deployed quickly when remote support isn’t enough.

  • Remote Diagnostics

    Real-time analysis helps pinpoint the issue and prepare the right solution.

  • Spare Parts Availability

    Access to critical components through BEUMER’s global logistics network.

How Emergency Support Works

When an issue occurs, response time is critical. Our emergency support process starts with direct access to our 24/7 hotline, where support staff and engineers work to assess the situation. If needed, a BEUMER technician is dispatched to your site with the required tools, knowledge, and spare parts.

We work directly with your site managers, service technicians, and technical leads to reduce downtime and restore safe, stable operations.

Emergency response journey
From call to resolution

  1. Emergency Call

  2. Rapid assessment

  3. Skilled deployment

  4. Resolution & Reporting

„Customers don't just need an immediate response, they need the right expertise at the right time. That’s what our emergency teams are trained to deliver.“

Lars Brunnert
Team Manager Field Service, BEUMER Group

When Fast Response Makes the Difference

These are just some of the long-term outcomes our customers gain from our emergency support:

Reduced Downtime
Quick reaction times and targeted troubleshooting get systems running again faster.

Prepared Technicians
Field teams arrive with the tools, skills, and spare parts to solve the problem.

Improved Safety
Hazards are managed quickly to reduce risk to people and equipment.

Stronger Compliance
Real-time reporting and documentation help meet operational standards.

More Predictable Costs
Avoid major repairs with timely intervention and better planning data.

Greater Confidence in Operations
Reliable support reduces uncertainty and helps maintain production continuity.
Marcel Selinger

Do you have any questions?

Do you have any questions?

Your Contact Person

Marcel Selinger

Head of Site Integration

Call us!

Telephone

+49 (171) 1757609