Covid-19 caused the greatest disruption to air travel in history. Yet that didn’t stop Isavia, Iceland’s national airports operator, from kicking off its expansion programme at Keflavik Airport.
Until the global pandemic hit in early 2020.
Like all airports around the world, says Rúnarsson, Isavia tried to keep one step ahead of inconsistent and ever-changing rules, working with different solutions and finding new ways to get passengers through Keflavik Airport.
In amongst the uncertainty, however, the pandemic provided Keflavik the impetus to revisit its business strategy; its five-year plan was no longer helpful and it needed to find a new way forward. It realised it was essential to become more customer-centric and provide a better value proposition to the airlines, its partners and passengers.
But, says Rúnarsson, the pandemic also caused Isavia to realise it needed to be clear about Keflavik’s defining purpose. That it had the ability to connect the world through Iceland and to increase the quality of life and prosperity in Iceland, with sustainability as a guiding principle.
Rúnarsson elaborates:
“We want to realise the benefits for all of Iceland, not just for Isavia or the airlines, but the whole community. Everyone can benefit from Keflavik being a gateway to Iceland. That’s the core of our strategy.”
With that in mind, Isavia took the bold decision to move forward with a ten-year programme at Keflavik, seeing the pandemic as an opportunity to start a lot of construction that would otherwise be difficult. The programme comprises two major projects – the expansion of a new pier and terminal – and 21 connected projects. As Rúnarsson states:
“During the pandemic, we tried to think outside the construction box and be the solution rather than sit back and say, we cannot solve this. When we looked into future projections, we thought it was only logical to continue with our development programme that would make better facilities and services available when traffic returned.”
The pandemic forced Keflavik to optimise its programme and start with the most complicated projects first because it now had the space and capacity in its existing infrastructure. By putting these building blocks in place, says Rúnarsson, the later phases could be delivered in a more modular manner.
So, how did Isavia drive its programme with recovery and sustainability in mind during a pandemic?
The airport development team undertook detailed analysis and out-of-the-box strategising, looking at the risks of delivering the intensive construction works over the next ten years and how to integrate its sustainability strategy.
For this, it brought in Mace Group, global experts in aviation, to learn from other major airport programmes and created an integrated team culture combining local and international expertise. It also devised an ambitious sustainability action plan of being carbon neutral by 2030.
But the team was always mindful that Keflavik had to remain resilient while operating in a pandemic. Therefore, while it got its expansion plans underway, managed its logistics and supply chains, it also maintained operational flexibility. Short-term enhancement was prioritised, for example, to ensure that it would have the facilities to cope when demand returns and that it would be able to deliver over 35 percent increased capacity by 2024.
At the heart of everything it did, Isavia combined ORAT methodology with design and user experience in mind to its expansion plans. This involved:
A logistics strategy has also been implemented across the programme. This will enable the operational side of the airport to navigate the restrictions and movement corridors early on, so they can plan their activities and operations around the disruption during the decade.
By taking this approach, says Rúnarsson, Isavia obtained:
It’s been a matter of doing more with less, says Rúnarsson.
At the same time, however, Keflavik didn’t want to dilute the passenger experience as a result of the development programme. Passenger centricity has, therefore, been central to the programme’s kick off, with focus on people and processes to get the airport match-fit for the recovery.
And it’s paying off. Passenger numbers are bouncing back, with up to 84 percent recovery and, unlike other airports around the world, Keflavik is coping seamlessly with the returning demand.
Rúnarsson’s final word on what airports should be prioritising right now?:
“Airports need to move out of our aviation/ engineering operational mindsets of moving people from A to B. The airport of the future will be part of the passenger journey, part of the destination where they want to spend time and not just a place of transaction.”
