4. Stability in a disruptive environment
Some industries have suffered major disruptions and losses during the pandemic, but the SCM sector has largely remained strong and stable.
Software that incorporates predictive analytics, real-time data, artificial intelligence (AI), machine learning (ML) and other advanced technologies are in particularly high demand right now.
Companies need software that integrates with the rest of their business operations and offers visibility into all aspects of the business—be it transportation, warehousing, procurement or another function.
Companies are realising the importance of being analytical about what’s going on in the world, predicting what’s going to happen next and aligning themselves accordingly
Real time data helps with on-the-fly decision making
Companies need access to real-time data that can not only be used to make accurate predictions, but also factors in more than just basic data points and numbers. Organisations want to be able to incorporate voice calls, e-mails, purchase histories and other metrics into their data banks and use them for good decision-making.