Customer IT & Infrastructure Solutions Specialist

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

General Responsibility

The CITIS Specialist is responsible for solving PC, Server, and Network hardware installation and support tasks, as well as participating in parts of or the total project and product from analysis to test and commissioning of the system.

Primary Responsibilities

• Meet with customers, after sale or during sale for retrofits, to analyze business requirements and produce design documents
• Set-up and maintain the PCs, Servers, and Network within new and existing development, test, and production environments
• Assisting in the setup of VPN and/or remote access solutions to equipment in the office and on-site
• Calculating Hardware prices and hours used for the configuration and installation of PCs, Servers, and Networks
• Supporting the purchasing process for PCs, Servers, Network Devices, and other similar equipment on behalf of the company
• Configuring and setting up third party software on PCs, Servers, and other similar devices
• Updating server and PC hardware, and operating systems, for both new and existing customer systems
• Converting systems based on physical servers and/or PC hardware to virtualized environments
• Converting PC setups to thin-client environments
• Applying software patches and Windows OS patches
• Creating and maintaining internal & external technical documentation for the PCs, Servers, and Networks we are responsible for
• Support the development of test plans, and drive troubleshooting efforts, for quality control prior to commissioning
• Testing configured hardware and installed 3rd part software, and resolving any identified performance concerns
• Troubleshooting on calls or in person with customers, suppliers, and internal software teams
• Participating in the remote and on-site installation and testing of PCs, Servers, and Network
• Managing topics and processes related to Cyber Security
• Provide ongoing status updates, planning input, and risk assessments for involved projects
• Working internationally with CITIS Teams in different countries and timezones, including calls & trips for training and collaboration
• Participating in customer meetings
• Delivering high-end quality hardware solutions for both internal and external projects
• Supporting and troubleshooting running systems (remote or on site)
• Participating in Level 2 hotline support within normal business hours
• Contributing to Sales support by making analysis, design, specifications, and estimations
• Build up technical knowledge including knowledge about BEUMER Software & IT products and processes
• Keep up-to-date with latest relevant technologies
• Support company to advance in technologies and tools used within your role
• Think out of the box and beyond own area of responsibility
• Solidly analyze, guide, and set direction on the overall technical choices
• Ensuring our solutions are of sustainable high quality and that the decisions made move the organization in the technical direction that has been set for BEUMER

Requirements/Skills and Abilities

• Master's or bachelor's degree in computer science, Computer Engineering, or Information Technology.
• 2+ years' IT-Experience 1+ years' experience working remotely 1+ years' experience working internationally.
• Confident knowledge and understanding in the latest international industry standards, practices, and technologies pertaining to project IT.
• Possesses knowledge and exposure to VMWare Virtual Environments and related setup practices.
• Has basic knowledge about thin client technologies and setups and an understanding of the latest international Cyber Security practices and related certifications.
• Ability to work and collaborate with a team in a professional manner.
• Strong analytical and problem-solving skills.
• Able to learn new technologies quickly.
• Excellent time management, attention to detail, and communication skills (both verbal and written).
• Professional, positive, and energetic attitude.
• Impressive ability to organize and deliver on project deadlines & responsibilities Initiative to help others within the team learn and grow within their competencies.
• Ability to effectively track issues and communicate with supervisors to resolve problems during deployment initiatives Excellence in handling multiple tasks and work well under pressure, sense of both urgency and thoroughness.
• Willingness to communicate directly with our customers to assist them in troubleshooting, deployment, and validation activities.
• A proven eye for detail and motivation for perfection. A motivation to surmount challenges to meet deadlines without fault A dedication to track all open points to completion, without letting points fall through the cracks.
• Able to travel domestically and internationally, as required, up to 30% of the year for extended periods of up to 12 weeks at a time.

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do!

• Generous medical & dental benefits for you AND your eligible dependents
• 401k Retirement Plan with a generous match because we care about your future
• Life Insurance is provided free for all employees
• Generous amount of paid time off
• Long-term disability (yes, we cover that too!)

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under the law.

All your information will be kept confidential according to EEO guidelines.