Remote Profinet Monitoring
A BEUMER Group Hotline Service

Remote fieldbus monitoring using Atlas products is an essential and widely used tool for diagnostics and fault finding in fieldbus networks.

Real time performance metrics and alerts

The solution significantly increases the efficiency of preventative maintenance and can reduce unplanned downtime in automated,  highspeed material handling systems.

The Remote Monitoring Solution will alert the maintenance team if any faults occur – or are likely to occur. It provides the ability to identify and log periodic errors more effectively and respond to system errors in a faster and more efficient manner.

The solution is a web-based tool, which is accessible anywhere within a secure IT network, and it also lets BEUMER Group Hotline engineers log on to provide remote expert support over a secure and encrypted connection to a Virtual Private Network (VPN).

Features

  • Real time preventive Fieldbus monitoring covers Profinet, Ethernet/ IP, EtherCAT

  • Networks permanently monitored for communication faults and peripheral errors

  • User-configurable alerts via logs

  • Detailed device information in topology view

  • Can be combined with a ProfiShark tap to capture communication logs in pcap/pcapng format for Wireshark analyses

Easy Customisation

The package can be customised to each individual sorting system and the user-configurable alerts will be sent as log notification. Each monitored part of the sorting system can be individually named to help the maintenance personnel locate faults. A secure multiuser access enables multiple users to be assigned to the Remote Profinet Monitoring solution with different levels of access and control.

The solution runs as a web-based tool, which means there is no need for additional software to be integrated on local computers. The Remote Profinet Monitoring solution can be implemented in one day and can also include a one-day training course which covers the standard operation of the system with insights into bestpractices. The installation is performed with no disruption to normal system operation

  • Provides remote overview of sortation system performance.
  • Increases system availability.
  • Supports and improves preventive maintenance.
  • Easy to operate with minimal training
  • Comes with Hotline support for efficient trouble shooting.
  • Provides data for data analytics to improve operations.

Our hotline support functions

Our Hotline Support is located in Aarhus, Denmark and Beckum, Germany and manages more than 500 Hotline contracts. Its service includes more than 1,100 industrial products within the four core areas conveying and loading, palletising and packaging, sortation and distribution and resolves more than 5,000 cases every year. Furthermore it is always available 24 hours a day, every day of the year.