Home > Industries > Customer Support > Parts Logistics

Parts Logistics

BEUMER Group Parts Logistics is ready to service all our customers worldwide. As a customer you have your own individual BEUMER Group representative to assist you with technical enquiries, warranty issues and repair orders.

We have the best team that will secure that your order is delivered on time. In connection with a project delivery, recommended spare parts will be delivered on site before commissioning and the spares package will be handed over to you after thorough examination together with our service engineers.

Our parts logistics programme includes:


  • Optimised central spares stock
  • Dedicated BEUMER Group representative for each customer
  • Spare parts management through dedicated maintenance team on site
  • Handling of emergency orders 24/7/365
  • Short response time on quotations and orders
  • Lifetime supply and obsolescence Management

We see the spare parts business as an important area that contributes to keeping your systems operational reliability for as long as possible. When you choose a BEUMER Group system, we are able to offer you a range of services in connection with the supply of parts.

Engineering support

You can expect support in solving any spare parts issues as we have an engineering group with more than 60 years’ experience in engineering parts. We are also dedicated to making continuous improvements to our products.

Shipping services

BEUMER Group Parts Logistics has its own dedicated shipping service that assures fast and secure delivery of the ordered parts at the best price.

Lifetime supply and obsolescence management

We guarantee that we are able to supply parts to keep your systems running for their entire lifetime. During the whole lifecycle of your system, we ensure that replacements are found for any obsolete parts. You will be continuously informed about the obsolescence of parts used in your systems and we will keep you up to date about ‘last buy’ options.

Recommended spare parts

We have experienced employees that are able to assist you with system critical and recommended parts for your system. We have access to all customer documentation and are ready to support our customers with technical enquiries in connection with ordering spare parts.

Warranty and repair services

For your convenience, all supplied parts are covered by a warranty of 1 year from delivery date. Our strict quality control procedure secures that the parts delivered are in compliance with our high quality standards. If you need repairs, your local service manager will quickly provide a solution.

Best supplier agreements

We have made special agreements with each of our main suppliers to secure the best and most competitive delivery times and prices of available parts.

Lifetime test

Genuine BEUMER Group parts are subjected to a lifetime test before they are released. Lifetime tests mean a low product life cycle cost and ensure a reliable operation of your system.

Optimised stock

We have our own dedicated stock to help meet delivery times and better support our customers. Items in stock can be shipped from our main inventory within 24 hours from the point of ordering.

24/7 response and emergency handling

Be assured that we will do our utmost to assist you in an emergency. Whether it is a spare parts delivery, or involves sending a technician to site – we are here to support you immediately. In case of an emergency our Hotline will be able to initiate a procedure that secures immediate handling of emergency orders 24 hours a day, 365 days a year.

  • Genuine parts
  • Higher availability
  • Experienced and dedicated technical support
  • Increased lifetime of your systems
  • Short delivery times

We are there for you!

In case you need urgent support, feel free to call our Customer Support Hotline:

+49 2521/24-444