How data enables proactive support for CEP operations

By BEUMER Group

One significant benefit can be seen in improved hotline services that systems providers can offer their customers. By feeding data in real time to their systems provider’s data monitoring centre, CEP professionals can receive preventative and predictive support.

“With our data solutions, we’re able to identify any problems in a sortation system’s processes, so we no longer wait for our customers to call us, we call them,” says Anders Lildballe, Lead Software Product Architect at BEUMER Group.

Being able to connect with customers through their data and turn a reactive hotline into a proactive service does not only show one potential of advanced data analytics in the CEP. It also displays the increasing understanding of the value of data in the industry.